Returns & Exchanges
At TheSoapery, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return or exchange process within 30 days of delivery.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to start the return process.
Prepare Your Package
Ensure the items are in their original, unused condition and securely pack them in the original shipping box to prevent damage.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing